Welcome to our Customers Service Assistance:

Offering complete solutions for all of your weighing scale requirements. Our team of technicians , engineers and IT personnel will examine your requirements from a pre-sales analysis of product to product configuration , customization design and fabrication , spare parts and maintenance service management and up to the technical training for maintenance.

Technical, Telephone and On-line Assistance

Our qualified Customer Service guarantees to our customers a continuous telephone support and assistance for technical inquiries and question regarding our product. Our I.T. Service personnel also to our customers a continuous support and assistance through remote PC monitoring for a quick and efficient support for all our Computerized Weighing System.

Repair Service

Waidel Automation offers a Technical Service Repair Team of qualified Technicians , Engineers and I.T. personnel to respond to your service needs with reliable service that can keep your business moving and maximize productivity.

In addition to a simpler and faster handling of your requests, our system offers the possibility to constantly check and monitor the progress of your repair . history of your scale and date schedule of next service .

Installation,Calibration,Testing and Maintenance

Waidel Automation with its own Assistance Network, is present widespread throughout the Philippines guaranteeing support to installation and a prompt and highly qualified testing, with a continuous research of specific solutions for all needs and for all applications.

Our highly qualified and efficient technical and repair assistance guarantees a prompt handling and solution of all our customers request. The vast spare part stock for various brand of product for a continuous support for repair and maintenance of various brand and model of weighing scale which require a continuous functioning of the systems with minimal time of interruptions.

From the definition of the specific needs at the time of purchase to the post-sales assistance, Waidel Automation offers a reliable support for a complete technical service such as ;

  1. Installation and testing at the customer of each instrument and application.
  2. Periodical Verification and calibration on weighing instruments.
  3. Periodic Calibration of System Controls.
  4. Technical assistance, spare parts, and programmed maintenance.

Technical Consultancy

In the range of its technical support activity Waidel Automation can assist and studied specific Assistance to supply all the necessary expertise for the correct choice, installation, configuration and assistance of the products or upon specific requests of our customers.

Besides we also can provide technical professional consultancy for customised Integration of the weighing systems with automations and existent host management systems and research of the most suitable technological solutions for the needs of the customer.